In 2016, Tony became the Executive Director and Publisher at the Reverse Logistics Association after 12 years of active involvement on the Advisory Board. During his years at Philips Consumer Electronics, Tony developed new reverse logistics strategies and implemented many new returns initiatives. He worked with retailers and industry experts on best practices still being used. Tony then became an evangelist for improving the customer experience to reduce returns and their associated costs. Today, Tony is considered a subject matter expert in reverse logistics and speaks for the industry at conferences all over the world.