Ramona Hood is president and CEO of FedEx Custom Critical®, a leading North American transportation provider located in Green, Ohio. The company provides a range of transportation capabilities for expedite ground, temperature control shipments and industry specific solutions. The company provides 24/7 service throughout the United States, Canada and internationally, delivering hundreds of thousands of shipments per year. Hood oversees the FedEx Custom Critical executive leadership team and is responsible for the performance and strategic direction of the company.
Hood brings more than 30 years of FedEx experience to her role, having most recently served as Vice President, Operations, Strategy and Planning. Hood started her career at FedEx Custom Critical in 1991 in an entry-level position, and worked her way up to hold various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain. Her career path evolved through many areas of the company, including Operations, Safety, Sourcing, Sales and Marketing. Over time, she began offering innovative and strategic ideas that distinguished her from her peers. Hood not only brought unique approaches to the business, but she did so in a way that brought out the best in others. These leadership characteristics and values are ingrained through her past and current leadership roles at FedEx Custom Critical, as well as FedEx Supply Chain.
Throughout her career, Hood has been recognized for her exemplary excellence in leadership, responsibility, and passion-driven results in the industry. Hood was recognized by the Greater Akron Chamber with the “30 for the Future” award (2010), acknowledged by Sales & Marketing Executives International with a Distinguished Sales & Marketing Award (2013), and received the Woman of Inspiration Award from Walsh University (2013). In 2010 and 2016, Hood received the FedEx Five Star Award, which is the highest recognition employees can receive at FedEx.
Additionally, in 2016, Hood received the Crain’s Cleveland, Women of Note Award; Smart Women, Honoree of the Progress Woman Award, and Woman of Influence from the Women in Trucking Association. Hood was recognized in 2019 by the MEECO Leadership Institute with the International Thought Leader of Distinction Award. In 2020, Ramona was named a 2020 Woman of Distinction by the Girl Scouts of North East Ohio. Most recently, Hood was recognized on the Crain’s Cleveland 2020 Power 150 list and was named one of New York Moves Power Women (2021).
Outside of the office, Hood is actively involved in several civic engagements. She serves on the Summit Education Initiative, a non-profit committed to the academic success of Summit County students. She is a member of the Kent Area Chapter of The Links, Incorporated and Jack and Jill of America Inc., Akron Chapter. Hood is also chairman of the technology committee for the Transportation Intermediary Association (TIA), and was appointed to serve on its board of directors. Additionally, Hood was appointed to the Summa Health Board of Directors in 2021.
Hood earned a Bachelor of Arts in Business Management from Walsh University, and an Executive MBA from Case Western Reserve University Weatherhead School of Management.