Most supply chain operations follow a predictable pattern in which 80% of work is repetitive and rules-based, while 20% requires judgment, context, and decision-making. AI is exceptionally good at the 80% of repeatable task-level work, but that’s not where operations succeed or fail. In this session, David Lee, Sales Engineer VP, examines the gap between where AI performs best and where operational risk lives. Using real-world logistics scenarios, he will explore how organizations are rethinking the orchestration of work between humans and AI to improve efficiency, protect service levels, manage exceptions, and maintain control in volatile environments. Attendees will gain a clear understanding of how to deploy AI where it creates the most leverage, and where human expertise remains invaluable to supply chain operations.