Steven Lang is a Marketing and Member Services Manager with a proven track record of driving brand consistency and customer experience excellence across the CargoNet and NER organizations. He leads strategic content initiatives, partnering closely with design, digital, and web development teams to deliver high-impact marketing programs that align with business goals.
In parallel, Steven oversees customer service and onboarding operations, building and maintaining a best-in-class member experience that emphasizes efficiency, engagement, and long-term value. His ability to connect marketing strategy with service delivery enables measurable improvements in both performance and customer satisfaction.
With over 14 years of experience spanning B2B and B2C sectors, Steven brings deep expertise in content marketing, branding, and process optimization. His experience includes work across supply chain, retail, law enforcement, construction, and insurance industries.
Steven is also an active contributor to the cargo security community. He frequently speaks at industry conferences nationwide, co-organizes the Cargo Theft and Transportation Summit, and serves on the board of the Northeast Cargo Security Council.